Lucky Brand began crafting great-fitting, vintage-inspired jeans in Los Angeles in 1990, quickly earning the title of "America's favorite." The brand also produces apparel, shoes, accessories and jewelry for men and women that are sold at 209 retail stores (and counting) within the U.S., high-end department and specialty stores, select stores in Canada, and online at LuckyBrand.com. We currently have an exciting opportunity to join this rapidly growing brand! Lucky has shown consistent growth year after year, and continues to gain strength and popularity in the denim market. The ideal candidate would flourish in a fast-paced, innovative environment founded on creative thinking and a collaborative spirit. The Supervisor plays an important role in driving sales for the organization. Successful PT Supervisors will meet personal selling goals and will coach and motivate associates to achieve their own goals as well. The Supervisor ensures customers have a consistent; quality experience while supporting management in meeting Company expectations and initiatives. The Supervisor must have flexible availability which includes the ability to work during peak and non-peak times, weekends and holidays. This allows the Supervisor to open or close the store as well as provide coverage during peak times to cover breaks, meetings and other times as determined by the Store Manager (SM) or Assistant Manager (AM). The Supervisor helps set the pace on the sales floor and models desired selling behaviors at all times. Supervisors could be scheduled up to 25 hours per week, however hours may flex up to 40 hours (with District Manager/Regional Manager approval) based on the needs of the business.
Primary responsibilities are to serve customers and selling merchandise. This role is also responsible for leading sales floor coverage, maintaining a selling focus in the absence of SM/AM and supporting all aspects of visual presentation, as well as store operations including opening and closing the store. Responsibilities include, but are not limited to: Selling and Service: Continuously promotes the brand with associates and customers. Knowledgeable of all selling/service initiatives, utilizes various selling methods to meet personal and store goals. Motivates others to achieve goals, role models successful selling behaviors. Lucky Business/Brand Knowledge: Understands and uses information about business drivers and trends in Lucky, the fashion industry, and the brand/function to accurately assess business strengths, key issues, opportunities, and develop action plans. Team Building & Motivation: Encourages team work by providing a rewarding atmosphere where people want to work. Capable of creating strong morale through sharing wins and creating enthusiasm, passion and desire to excel through the team. Recognizes individual performance and successes. Coaching: Committed to and enjoys training and developing team. Willing to take practical risks to develop skills of others, utilizes tools and resources to help others to develop. Tests and challenges the abilities of others with a developmental outcome in mind. Coaches in the moment in order to improve an associate’s individual performance. Recognizes skill development, and continues encourage positive results. Visual Merchandising: Partners with others to ensure visual/merchandising standards are maintained, reacts to merchandising needs, determines when changes need to be addressed based on the needs of the business. Adheres to company visuals/merchandising directives, plans and executes company updates in a timely manner. KEY ROLES/RESPONSIBILITIES • Lead and model the company’s selling and customer service standards • Train and motivate associates to improve selling and customer service performance • Lead selling and service efforts as the MOD during scheduled shifts • Display expert product knowledge of product, company history, company policy and store/company strategies • Assist in resolving customer service matters in absence of SM/AM • Assist in driving Clientele Program • Communicate individual and team performance feedback to management • Ensure associates consistently demonstrate client service standards • Assist SM/AM in conducting new associate on-boarding and sales training. • Ensure adherence to all company policy, procedures and guidelines in the absence of SM/AM • Assist in meeting payroll goals by ensuring appropriate floor coverage and maintaining a selling focus in absence of SM/AM • Ensure associates receive scheduled breaks and meal periods in absence of SM/AM • Perform opening and closing duties when needed. • Perform merchandise flow duties for the sales floor and backroom as directed. • Provide leadership or assistance with floor sets, window changes and other merchandising and visual expectations • Perform POS transactions on designated shifts and execute management functions in the absence of SM/AM. The Supervisor may perform other related duties as required by the Company, store/field leadership, and especially with regard to serving the customer.
REQUIRED SKILLS/EXPERIENCE • Supervisory experience in specialty, luxury goods or a comparable retail environment • Proven ability to lead sales team; viewed as leader among peers • Demonstrated ability to achieve individual selling goals and metrics • Demonstrated sales accountability, able to analyze selling reports, identify business trends and react quickly to the needs of the business • Exceptional interpersonal, communication and customer service skills • Ability to make decisions and mediate conflict within a team-environment • Proficient in windows-based software such as Excel, Word and Outlook PHYSICAL CAPABILITIES • Ability to work a flex schedule (which includes nights, weekends and holidays) • Ability to lift at least 20 lbs • Ability to climb ladders • Ability to stand/walk for long periods at a time • Ability to travel to other store locations (if needed) • Ability to transfer to another location